Return and Exchange Policy:
We guarantee the quality of all products sold in our store. However, if you are not completely satisfied with your purchase, you can receive a full refund under the following conditions:
- You can exchange or return products within 3 days from the date of receiving the product.
- Products to be returned or exchanged must be in their original condition with the product information card attached, in the original packaging and unused.
- The customer does not bear the shipping costs in the event of an exchange or return in the following cases:
- The customer receives a product other than the one he ordered.
- The product was received in damaged condition.
- The customer shall bear the shipping costs in the event of an exchange or return, estimated at (25) riyals in the following cases:
- The customer chooses a product other than the one he wanted.
- The customer no longer wants the product.
- If you have paid through electronic means, the money will be refunded to your credit card. According to the requirements of the bank associated with each buyer.
- Replacement and return steps: You can submit a replacement and return request by sending the following data to the WhatsApp number {920029899}.
- Customer's phone number.
- Customer's name.
- The name of the product to be exchanged or returned.
- Reason for replacement or return.
You will be informed of the method of reordering and servicing you directly once your order has been received and the integrity of the products and accessories has been confirmed.